Trao means GIVING with RESPECT. A Traoer (one who Traos) prefers to give more than they receive. For a Traoer, a gift isn't just a physical item; it's also a right attitude, encouragement, a smile, or professional expertise. With respect, a Traoer doesn't treat others in ways they wouldn't want to be treated themselves.
This GIVING and RESPECT is explained by 12 core values as listed below:
1. CULTIVATION (SOWING)
"The flowers of tomorrow are asleep in the seeds of today."
Traoers focus more on sowing than on results. This is like a farmer who understands they can't control the harvest. But they know they can control the act of sowing. And that's all they do.
"Sow a thought, reap an action; sow an action, reap a habit; sow a habit, reap a destiny." – Lao Tzu
2. COMMITMENT
“"Do. Or do not. There is no try." – Yoda” – Yoda;
A Traoer understands that every seed needs time to grow. Before sprouting, a seed always takes many days to root itself in the soil. Therefore, a Traoer always puts 100% of their energy into their work, because that's how the seeds of success and happiness within them can germinate and grow.
3. SELF-RELIANCE
A Traoer takes responsibility for all their actions, both in their work and in their life. We understand that to change something, we must first change ourselves. A Traoer also doesn't need others to supervise, remind, or check on tasks they've committed to.
4. INTEGRITY
A Traoer always tells the truth and fulfills their promises. We immediately inform others when we know commitments might not be met and offer solutions. Whenever something goes wrong, a Traoer focuses on saving face for the Company rather than for themselves.
5. WOW!
''Good is the enemy of great.' – Jim Collins..’ – Jim Collins.
Creativity is the decisive factor in Trao's success. Therefore, Traoers always welcome new ideas with open arms. We've also removed the word 'impossible' from our vocabulary.
Traoers love to deliver 'wow' experiences. That means doing small things with great love. And Traoers get 1% better every day so that excellence becomes a habit.
6. SYSTEM
A Traoer respects established systems until a new process is approved. A Traoer also documents and measures what they do, providing a basis for suggesting system improvements whenever possible.
7. COMMUNICATION
A Traoer always ensures there's only one way to understand the communicated content. We don't judge things at face value and always ask questions whenever we sense a potential misunderstanding. Traoers also don't engage in gossip or backbiting. If we want to offer feedback, we'll discuss it directly with each other. If a mistake is made, a Traoer will always apologize and provide a solution to fix it.
8. SHARING
A Traoer is always willing to share their knowledge, skills, and connections with others and praise them as they improve daily. At the same time, we are also open to letting go of knowledge or habits that are no longer suitable for our own or the business's future.
9. TEAMWORK
Every Traoer is a team member and also a leader. We create a safe environment where each member feels respected and protected on their development journey. A Traoer also always thinks of solutions and is ready to change if current methods are ineffective. We ask for help when needed and are also a pillar of support for our teammates.
10. GRATITUDE
A Traoer frequently expresses gratitude to those around them in various ways. We celebrate our own successes as well as the team's successes.
11. OBJECTIVITY
A Traoer believes in using objective standards to resolve conflicts. No one has higher authority than these standards. Standards will be defined in employment contracts, employee handbooks, market benchmarks, or industry practices. When conflicts arise, a Traoer ensures both parties are operating within the same frame of reference before collaboratively seeking solutions.
12. TRỌN VẸN
Each Traoer's dream aligns with the Company's dream, so there's no distinction between what we do for ourselves and our dedication to the Company. At Trao, we don't chase KPIs by neglecting our core values. A Traoer develops themselves to blur the line between work and life.
